Le Clos des Anges
General Terms and Conditions of Sale for Bed and Breakfast Stays (Le Clos Des Anges)

Article 1 / Length of Stay
A guest who signs a reservation for a fixed period may not, under any circumstances, claim any right to remain on the premises.

Article 2 / Booking Formalities
A/ For online bookings at www.leclosdesanges.fr (the only method possible for a single night or less than 7 days before your stay):
100% of the total amount including tax (accommodation + tourist tax) is required at the time of booking. Payment is required by credit card only via a secure link. The reservation is firm and final.
B/ For direct bookings (email or telephone):
• Stays ≤ 2 nights AND in less than 1 month: 100% due within 48 hours.
• Stays > 2 nights and in more than 1 month: 50% deposit due within 7 days (or €50 in holiday vouchers).
In July/August: 100% of the total amount including tax due within 7 days.
If the reservation is not received within this timeframe, the rooms will be put back on sale.
Any confirmation of a reservation implies full acceptance of these terms and conditions. The balance must always be paid on the day of arrival according to the terms indicated.

Article 3 / Cancellation of the stay by the client
Any modification is subject to our prior written agreement and may incur fees.
Cancellation Policy:
All requests must be made in writing by email to: [email protected]
– More than 30 days before the arrival date: the deposit is retained.
– Less than 30 days before the arrival date: the full amount remains due.
Exception: depending on the case: if we re-let the room(s) in full under the same conditions (number of nights), a credit note valid for 1 year may be issued.
This requires a written request in advance by email and our acceptance.
Early departure: no refund, the balance is due in full.

Article 4/ Cancellation Insurance
Please note that cancellation insurance is not included in our rates. It is therefore strongly recommended that you purchase such insurance.

Article 5 / Cancellation of the stay by the owner
If, before the start of the stay, the owner is forced to cancel the reservation for reasons beyond their control (technical, human, health, or sanitary reasons: Beaujolais lockdown), they must immediately inform their guest by email. The guest will then be immediately and fully refunded any amounts already paid within a maximum of 30 days after receiving a bank account details form. Under no circumstances will they be able to request fees or financial or other compensation, regardless of the damages incurred by the guest.
In the event of total cancellation of the stay for reasons beyond their control (technical, health, human, or sanitary reasons), the guest will be fully refunded within 30 days upon receipt of a bank account details form. Under no circumstances will they be able to request fees or financial or other compensation, regardless of the damages incurred by the guest.
Please note: In the event of a new lockdown in Beaujolais/France: the rule is set solely by the government (there will not necessarily be a refund, but vouchers will be issued).

Article 6 / Check-in (Arrival) and Check-out (Departure)
Check-in is between 4:00 PM and 8:00 PM. Guests must inform us of their arrival time at least two hours in advance, and must notify us by phone at 06 64 14 25 81 if they plan to arrive after 8:00 PM.
No check-in after 8:00 PM without our prior written consent.
Early check-in is between 2:00 PM and 4:00 PM : +€20 (bookable online or subject to availability on site, cash only).

Article 7 / Check-out (Departure)
Check-out is between 8:00 a.m. and 11:00 a.m . Keys must be returned in person.
Late check-out is between 11:00 a.m. and 1:00 p.m. : +€20 (bookable online or subject to availability on site, cash only).
Keys must be returned in person only.

Article 8 / Breakfast
Breakfast will be served in the courtyard or individually in the room. The owner will decide where it is served.
Breakfast times are as follows:
From 8:30 a.m. on weekdays (Monday morning, Tuesday morning, Wednesday morning, Thursday morning, Friday morning) excluding July and August
From 9:00 a.m. on weekends (Saturday morning and Sunday morning)
Arrival is required by 10:00 a.m. at the latest (closing at 10:30 a.m.).
Breakfast may not be served in the room or outside of these hours unless specifically agreed in writing by "Le Clos Des Anges."
If the guest does not wish to have breakfast, they will not be able to request a special discount; breakfast is included in the room rate (package).

Article 9 / Payment for your stay
Payment for accommodation, extras, and tourist tax is to be made using the following methods:
• Online: Credit card
• On-site: Cash, bank transfer, check, holiday vouchers (we do not give change)
• Please note: No credit cards are accepted on-site!
Extras (jacuzzi, massages, catering, dog, etc.): Payment on-site in cash only.

Article 10 / Pets
Pets are not allowed.
By way of exception, pets: Dogs, cats, rabbits, etc. weighing less than 10 kg are allowed only in Les Cyprès or Les Orangers , with a supplement of €20 (including tax) per animal.
Please notify us 24 hours before arrival and pay upon arrival.
In the garden, play area, and courtyard: Pet droppings must be picked up by the owner. A deposit may be required in the event of damage or deterioration.
The owner may refuse admission if these conditions are not met (no refund).

Article 11 / Room Change
Le Clos des Anges reserves the right to assign an equivalent or better room without compensation.

Article 12 / Lifestyle & Responsibilities
Smoking is prohibited in the rooms and common areas. However, smoking is permitted outside near the ashtrays provided for this purpose.
Respect for the peace and quiet, the furniture, the equipment, and other guests is expected.
Any damage noted must be reported and will be invoiced. In the event of damage or breakage, the guest causing the damage is liable. It is then the responsibility of their personal insurance to compensate for the damage.
Children are the sole responsibility of their parents.
Le Clos des Anges declines all responsibility in the event of theft, loss, or accident.

Any maintenance or exceptional circumstances beyond the control of the owners may result in temporary closure (water temperature, power outage, water outage, flooding). The guest will not be entitled to any compensation in this case.

Article 13 / Indoor Pool & Hammam
Access included 1 hour/day per room (excluding private jacuzzi sessions).
Adult Hours: 8:00 a.m. to 10:00 p.m.
Family Hours: 9:00 a.m. to 8:00 p.m. (for families with children).
Access to the indoor pool is subject to the supervision and responsibility of an adult who has authority over minors entering the pool.
The adult must ensure:
- The safety gate is closed
- No jumping or diving into the pool
- No deliberate splashing outside the pool
- Respect for the surrounding peace and quiet
- Compliance with opening hours
Any requests outside of these time slots must be agreed upon in advance. Failure to comply with the rules may result in temporary or permanent banishment.
Private Jacuzzi (for 1 to 5 people max.) (By reservation only):
- €40 for 30 minutes
- €70 for 60 minutes
To use the jacuzzi, you must have received instructions in advance and paid for the session.
Professional relaxation massages (pre-reservation required, payment directly to the masseuses):
- €90 for a 1-hour solo session
- €170 for a 1-hour duo session

Article 14 / Catering delivered by our partners:
Meals prepared by partner chefs, delivered to your premises (order 24 hours in advance):
– Starter + Main Course + Dessert: Consult by phone
– Main Course + Dessert or Starter + Main Course: Consult by phone
– Children's Menu (under 12): Consult by phone
Choice of menus: (Beaujolais, French, Italian, Greek, Spanish, Moroccan, Vegan, etc.)
You pay the catering partner directly, and they will provide you with their invoice.
Hygiene and compliance with deadlines are guaranteed by our catering partners.
Le Clos des Anges is not involved in the preparation or delivery of meals.

Article 15 / Modification of the General Terms and Conditions
These conditions are subject to change at any time without notice. Any reservation constitutes acceptance.

Article 16 / Data Protection Act
In accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files, and civil liberties, you have the right to access and rectify your personal data. We undertake not to share the information you provide to any other companies or organizations under any circumstances.

For any requests or information, please call 06 64 14 25 81 or contact me by email: [email protected]
Gaël MARLIER, Manager